FAQ's

HOW LONG DOES IT TAKE FOR MY ORDER TO BE DISPATCHED?

Our promise to you is to post your order in usual cases no later than 5 working days after you have placed your order, but very often orders are dispatched within 48 hours, depending on the time frame listed on each item.

HOWEVER, many products are made to order, and the postage time frame is posted clearly on each product.  The product that takes the longest to fulfill will determine how long it takes for your entire parcel to arrive.  

HOW MUCH POSTAGE WILL I PAY AND WHAT METHODS OF POSTING DO YOU OFFER?

We deliver our parcels by either courier or SA Post Office Track & Trace parcel service. On certain high value items such as jewellery only courier will be available as a selection.  Postage is calculated by weight automatically, and will appear when you are ready to check out, and also depends on your postal code.

HOW DO I PAY FOR MY ORDER?

We accept payment by Debit or Credit Card, EFT Bank Transfer or Bank Deposit, using secure encryption.

DO YOU POST ORDERS ABROAD?

Currently we only post to South African destinations, but we are working to expand our delivery areas within the next few months and will update you here as new destinations are added.

WHAT HAPPENS IF I ORDER AND PAY FOR SOMETHING THAT IS NO LONGER AVAILABLE?

We try to ensure that we constantly have up to date information on The Wild Coast Trading Company about which products are available.  Sometimes there may be errors on our side; in those rare cases where we are unable to fulfill an order we will compensate the inconvenience by issuing you a refund and as an apology we will issue you a voucher which is equivalent to 10% of the item you wished to purchase, up to a maximum of R250.

CAN’T I JUST GO DIRECT TO THE ARTISANS?

Of course, there is nothing stopping you from doing so, but please bear in mind that those artist's who consistently have lower sales than others on the website will be dropped from the site, thus seriously denting their future online exposure and business potential.  The whole point of the Wild Coast Trading Company is to allow artisans to focus on creating their products while we deal with the business end of things. 

 

 

WOULD YOU LIKE YOUR PRODUCTS FEATURED ON THE WILD COAST TRADING COMPANY?

We are always interested in finding incredible new products to add to our online market place.  If you are interested in having your products listed on The Wild Coast Trading Company please email us on info@thewildcoasttradingcompany.co.za if your products are made in the Eastern Cape, South Africa and if they are handmade and ethically produced.